Right of Cancellation for Consumers

Statutory Right of Cancellation

You are entitled to cancel this contract within 14 (fourteen) days, without giving any reason.

The cancellation deadline is fourteen days from the day on which you or a third party specified by you, who is not the forwarder, have or has taken possession of the final delivery of goods.

In order to exercise your right of cancellation, you are obliged to inform us (Trostan ehf (Hrímnir), Háholt 14, 270 Mosfellsbær, Island, Phone: 00354-492-4444, [email protected]) by means of an unequivocal declaration (e.g. a letter sent by post or an email message) of your decision to cancel this contract. For this purpose, you are free to use the enclosed specimen Notice of Cancellation, which is however not mandatory.

In order to meet the cancellation deadline, it is sufficient that you send the notice of exercise of your right of cancellation prior to the expiry of the cancellation deadline.

Effects of Cancellation

When you cancel this contract, we are obliged to promptly reimburse any and all payments which we received from you, and at the latest within fourteen days from that day on which we received your Notice of Cancellation of this contract. For this reimbursement, we will use the same means of payment which you have chosen for the original transaction, unless otherwise expressly agreed upon with you; in no event will we charge any fees as a result of such reimbursement.

In the case of goods that are eligible for dispatch by package/parcel, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are obliged to return or to hand over goods that are eligible for dispatch by package/parcel promptly to us (Hrímnir / Trostan ehf, c/o DSV Solutions GmbH, Carl-Zeiss-Straße 5, Unit 3, 64331 Weiterstadt, Germany) and in any case at the latest within fourteen days from that day on which you informed us of your cancellation of this contract. The deadline has been complied with, when you dispatch the goods prior to the expiry of the fourteen days’ cancellation deadline.

You bear the direct costs of returning the goods. The costs depend on the weight of the shipment and are estimated at a maximum of about 350 EUR (depending also on where you are sending from).

You are obliged to make compensation for any loss of value of the goods only, if such loss of value is due to the handling of the goods in a manner that is not necessary to establish the nature, characteristics and functioning of the goods.

Specimen Form of Notice of Cancellation

Should you wish to cancel the contract, kindly fill out this form and return it to us at the following address: